Refund policy

Refundable Policy

Due to the unique and hand-made nature of our jewelry, we have a refundable policy in place of 14 days. Once an order has been placed and the inspection process has been completed, we are able to offer total replacement. A total replacement  will given if 1)product must be in original packaging 2) unused or not  damaged 3)must have the receipt 4) if the item received is incorrect or faulty.  5) customer will pay for return postage.

Kindly email support@nandsatelier.com within 14  days of receiving the item,   with your name and order number. Items returned to us without first requesting a return will not be accepted. 

Non-Exchangeable Policy

Similarly, we have a non-exchangeable policy. All of our items are hand-made. Once an order has been inspected and shipped, we are unable to accept exchanges. We encourage you to carefully review your order before completing the purchase to ensure that you have selected the correct pendant that aligns with your preferences and values.